Here's a simple guide on how to order from our online shop, [Hare to Kurasu].

If you have any questions, please contact us.

1. Find your product

 You can browse from "Recommended Features," "Scenes" in each category, or "Products."

Alternatively, you can enter the name or keywords of the product you're looking for in the keyword search box (at the top of the page on PC / from the menu button on the bottom left for smartphones) and search.

2. Add products to your cart

  Once you've decided on the product you want, select the color, pattern, and size, then click the [Add to Cart] button.

*If you wish to request processing such as name engraving, family crest engraving, or personalized flower crest engraving, please check the checkbox and fill in the required information.

*If you wish for gift wrapping or a "noshi" (decorative paper), please add it to your cart.

Noshi is available free of charge.

3. Proceed to checkout

To proceed with your purchase, click the [Cart] button at the top of the screen to view your shopping cart.

After confirming the product details and delivery information displayed on the screen, set your desired delivery date and time, then proceed to [Checkout].

＜For members＞
By logging in with your email address and password, you can skip entering information and move directly to the order confirmation screen.
After confirming and setting your coupon, points usage, campaign code, and payment information, click the [Place Order] button to complete your order.

＜For guests (non-members)＞
Please follow the on-screen instructions, fill in your name, email address, etc., and then click [Proceed to Order].
After confirming and setting your coupon, campaign code, and payment information, click the [Place Order] button to complete your order.

4. Order Completion

Upon successful completion of your order, an order completion screen will be displayed, including your order number.
After your order is complete, you will automatically receive an email from 【Hare to Kurasu】 with the subject "Order Confirmation - Order Number". Please note that this is an automated email and not a confirmation sent by our shop after reviewing your order.

*If you requested a "family crest" and your desired family crest is not in the crest list, please send an email to the address at the bottom of the "completion email" (support@tokunagagoi.co.jp),

・Your order number
・Your name and family crest name (if unknown, please leave blank)

and attach an image of your family crest.

※If you do not receive a confirmation email

• Please check if the email address registered during your order or membership registration is incorrect.
• If you are using free email services such as hotmail.com, hotmail.co.jp, yahoo.co.jp, or goo.co.jp, the server providing these services may regulate email reception. Even if an address usually works fine, you might not receive our emails. If you don't receive our email, please check your spam folder.
• Depending on the settings of your email software or security software, emails may be automatically deleted. Please check your trash folder as emails from us might be there.
• If you cannot receive emails from us or emails from computers in general, it is possible that your spam settings are rejecting all emails from computers. If you cannot receive emails, please check your settings again.